Delivering better customer service, by listening to employees

Great customer service takes great employees. That’s why employee engagement is one of the keys to the program of continuous improvement at King County.

The 2016 King County Employee Survey is now underway, and in the video below Transportation Director Harold Taniguchi is among the County leaders who explain why the survey is important to them and how they will act on the results.


As Director of King County DOT, Taniguchi says it’s not easy for him to “walk the shop floor” and hear from employees, because geographically this is a big county, and staff and facilities are deployed where our customers are. Our bus operators and vehicle maintenance staff are spread out to seven bus bases, Road Services crews are out in the rural areas, and it’s the same for staff at the Airport and aboard the Water Taxis.

In a message to staff, Taniguchi said, “We’ve accomplished much over the past biennium. I am grateful for your dedication and I look forward, in the spirit of continuous improvement, to working together to create even better ways to deliver outstanding transportation services and mobility for the region.”


Published by

Frank Abe, King County DOT

Senior Strategic Communications Advisor to the Director of the King County Department of Transportation